Shipping & Delivery Policy

At LUVIN NOIR, we are committed to delivering your favorite fragrances safely, securely, and on time. Every order is carefully packed to ensure your perfume reaches you in perfect condition.

Order Processing & Delivery

• Orders are processed from Monday to Saturday.
• All confirmed orders are dispatched within 1–2 business days.
• Once shipped, orders are usually delivered across India within 5–7 business days, depending on your location.
• Delivery timelines may vary during festivals, public holidays, or due to courier service delays.

Shipping Charges

• Orders below ₹399: Flat shipping charge of ₹40.
• Orders of ₹399 & above: FREE Shipping across India.

OTP Verified Delivery

To ensure secure delivery, all orders are delivered through OTP Verification.

• An OTP will be sent to your registered mobile number before delivery.
• Please share the OTP with the delivery partner to receive your package.
• Orders cannot be handed over without the correct OTP.
• If someone else is receiving your order, please make sure they have access to the OTP.

Address Accuracy

Please enter your complete shipping address, PIN code, and active mobile number while placing your order.

• If the address or phone number is incorrect or incomplete, delivery may fail.
• Once your order has been shipped, we may not be able to change the delivery address.

Returned Orders (RTO)

If your order is returned because:

• Incorrect or incomplete address was provided,
• The customer is unavailable after multiple delivery attempts,
• The customer refuses to accept the parcel,

the order will be marked as Return to Origin (RTO).

• Re-shipping: Will require an additional ₹80 shipping charge.
• Prepaid Order Cancellations: For prepaid orders cancelled after RTO, ₹80 will be deducted from the refund towards shipping and return handling charges.

Damaged, Missing or Incorrect Products

We carefully inspect every order before dispatch. However, if you receive:

• A damaged product,
• A leaking bottle,
• A missing item,
• A wrong product,

please contact us within 24 hours of delivery.

To process your request, you must provide:

• A clear unboxing video of the sealed package.
• Photos showing the issue.
• Your Order ID.

Note: Claims without an unboxing video may not be eligible for replacement or refund.

Delivery Delays

While we aim to deliver every order on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Courier service disruptions
• Government restrictions

LUVIN NOIR is not responsible for delays caused by these situations.

Need Help?

If you have any questions regarding shipping or delivery, feel free to contact us.

Email: luvinnoirperfume@gmail.com
Customer Support: +91 9274465796
Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM