Refund policy

Return & Exchange Policy

Effective Date: 25 July 2026

At LUVIN NOIR, customer satisfaction is our priority. Due to the personal care and hygiene nature of perfumes, we maintain a strict Return & Exchange Policy to ensure product quality and safety.

Returns

For hygiene and safety reasons, all perfume products are non-returnable once delivered.

We do not accept returns for the following reasons:

  • Change of mind
  • Dislike of fragrance
  • Ordering the wrong product
  • Personal preference

Exchange & Replacement

We will gladly provide a replacement only if you receive:

  • A damaged product
  • A leaking bottle
  • An incorrect product
  • A missing item in your order

Any issue must be reported within 24 hours of delivery.

Required Proof

To process your replacement request, please provide:

  • A clear unboxing video of the sealed package.
  • Photos showing the damaged or incorrect product.
  • Your Order ID.
Important: Claims submitted after 24 hours of delivery or without a complete unboxing video may not be eligible for replacement.

Return to Origin (RTO)

If your order is returned to us due to any of the following reasons:

  • Incorrect or incomplete delivery address
  • Customer unavailable after multiple delivery attempts
  • Refusal to accept the order

The order will be treated as a Return to Origin (RTO). Re-dispatch of the order will only be processed after payment of the applicable shipping charges. If the order is cancelled after being returned to us, the original shipping charges, COD charges (if applicable), and any return shipping expenses incurred will be deducted from the refundable amount.

Refunds

Since perfumes are non-returnable, refunds are only applicable in the following situations:

  • The replacement product is unavailable.
  • Your order is cancelled by LUVIN NOIR before dispatch.
  • A duplicate payment has been successfully received.

Approved refunds will be processed to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they have been packed or dispatched. Once an order has been shipped, it cannot be cancelled.

Need Assistance?

If you have any questions regarding our Return & Exchange Policy or need assistance with your order, please contact our Customer Support team with your Order ID and relevant details.